In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns must be notified by email directly with OUR customer service department. All goods must be returned to OUR address which we shall give you.
The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).
Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. YOU can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If YOU exercise the right to withdraw, YOU have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.
Also see Returns Refunds Cancelling an Order.
If the right to withdrawal is exercised, WE will make every effort to refund YOU within 30 days.
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