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Are all of your products in stock?

Our products all have a quantity available by the Add to Cart button. We aim to achieve a 99% accuracy so that products shown on our site are available. However sometimes accidents do happen so please forgive us. If you have previously seen a product which you would like, please email us and we will let you know the restocking position.

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I can't find the answer to my question. What do I do?

Click on Contact Us and either call or email to let us know what your question is.  We'll get back to you with an answer as soon as possible.  Activity Chest is closed on Sundays, UK Public and Bank Holidays.

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Is it possible to send a gift to someone?

Most certainly. You can send someone a gift by entering their name and address as the Delivery Address and your own as the Billing Address. If you want a bill it will be sent to you and the gift to them, anywhere in the world. If you would like to send them a message then let us know and we will insert it. All for no extra charge.

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Where do you ship to?

We ship all over the world. For International destinations our orders are sent by Signed For delivery through Royal Mail.

We also ship to outlying destinations in the UK, such as the Highlands and Islands, using Royal Mail for items up to 2 kgs. 

For more information on current charges go to our Delivery page.

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Are all of your products Certified and carry Product Liability Insurance?

All of our products are appropriately Certified and labelled.  We also make sure that we only buy from reputable manufacturers, distributors and wholesalers who have the Certification available for our inspection as required.

We also only buy from sources who have current worldwide Product Liability Insurance.  In addition we have our own Product and Public Liability policy in place.

Go to Your Child's Safety for a explanation of the toy labelling system and what to look for when buying toys.

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Delivery terms

Products are delivered to the address specified by YOU on the purchase order and only to geographic zones that we service.

All contracts to purchase from Tulip Toys and Gifts Ltd are subject to the Laws of England for UK delivery and any contracts and deliveries outside of the U.K. shall be executed strictly on a Carriage Paid To (CPT) basis: (seller clears the goods for export and delivers them to the carrier or another person stipulated by the seller at a named place of shipment). YOU have paid us for the transportation costs associated with delivering goods to the named place of destination but YOU ARE responsible for procuring insurance. Basis as in Incoterms 2010. For full details see our Terms and Conditions.

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