Returns, Refunds and Cancelling an Order

Returns and Refunds

The following relates to online purchases made on the website referring to toys, games, creative activities and gifts.

We want you to be delighted with your order, but there are times when you may wish to return your purchase.

Buyers have the right to cancel their purchase within 30 working days after the day they receive the item.  Goods must be returned in their original unbroken packaging in a condition suitable for resale.

Returning Unwanted Goods

If you change your mind for any reason and no longer want the product(s) you may return them to us within 30 working days. You are responsible for paying the return postage using a recorded or signed for service that provides a proof of receipt. Refunds will be made within 7 working days or receipt of goods.

We regret that unless the goods are faulty, we are unable to refund postage and packaging costs.

Faulty Goods

If buyers find goods to be incomplete or faulty they may be returned to the us within 30 days.  We shall replace faulty goods if available or if not to refund your payment.  Goods deemed to have been used for a purpose for which they were not designed shall not be eligible for a refund.  Return postage will be repaid if the item is faulty. Reimbursement of original purchase payment will be made within 7 working days of receipt of goods.

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How to Return

Contact us to obtain a Return Notification Number by telephone or email.  Where possible use the packaging the goods were sent in. Proof of posting must be obtained and we recommend items are posted Royal Rail Signed For to obtain a signature on receipt.  Proof of posting is not deemed proof of receipt.

Return to: 

Activity Chest (Returns), 73 Gills Hill Lane, Radlett, Herts. WD7 8PD

Cancelling an Order

If you wish to cancel your order please contact us immediately on 020 7097 8524, or email  If we have not dispatched your goods we will cancel the order. If your order is already despatched, please follow the outline above and return them to us at your cost.